Alliedassault - wordperfect customer service call

Subject: Customer Service Call
> > >
> > >
> > >
> > > Don't know how some people get through life!!
> > >
> > >
> > > CUSTOMER SERVICE CALL
> > > > > > > > >
> > > > > > > > > This has got to be one of the funniest I've heard of in
a long time.

I think this guy should have been promoted, not fired.
This a true story from the Word Perfect Helpline which was transcribed
from a recording monitoring the customer care department.
Needless to say the HelpDesk employee was fired; however,
he/she is currently suing the Word Perfect organization for
"Termination without Cause"

Actual dialogue of a former WordPerfect Customer Support
> > > employee (now I know why they record these conversations)!
> > > > > > > > >
> > > > > > > > > "Ridge Hall computer assistance; may I help you?"
> > > > > > > > >
> > > > > > > > > "Yes, well, I'm having trouble with WordPerfect."
> > > > > > > > >
> > > > > > > > > "What sort of trouble?"
> > > > > > > > >
> > > > > > > > > "Well, I was just typing along, and all of a sudden the
> > > > > > > > > words
> > > went away."
> > > > > > > > >
> > > > > > > > > "Went away?"
> > > > > > > > >
> > > > > > > > > "They disappeared."
> > > > > > > > >
> > > > > > > > > "Hmm. So what does your screen look like now?"
> > > > > > > > >
> > > > > > > > > "Nothing."
> > > > > > > > >
> > > > > > > > > "Nothing?"
> > > > > > > > >
> > > > > > > > > "It's blank; it won't accept anything when I type."
> > > > > > > > >
> > > > > > > > > "Are you still in WordPerfect, or did you get out?"
> > > > > > > > >
> > > > > > > > > "How do I tell?"
> > > > > > > > >
> > > > > > > > > "Can you see the C: prompt on the screen?"
> > > > > > > > >
> > > > > > > > > "What's a sea-prompt?"
> > > > > > > > >
> > > > > > > > > "Never mind, can you move your cursor around the screen?"
> > > > > > > > >
> > > > > > > > > "There isn't any cursor: I told you, it won't accept
> > > > > > > > > anything I
> > > type."
> > > > > > > > >
> > > > > > > > > "Does your monitor have a power indicator?"
> > > > > > > > >
> > > > > > > > > "What's a monitor?"
> > > > > > > > >
> > > > > > > > > "It's the thing with the screen on it that looks like a
TV.
> > > > > > > > >
> > > > > > > > > Does it have alittle light that tells you when it's on?"
> > > > > > > > >
> > > > > > > > > "I don't know."
> > > > > > > > >
> > > > > > > > > "Well, then look on the back of the monitor and find
where
> > > > > > > > > the
> > > power cord
> > > > > > > > > goes into it. Can you see that?"
> > > > > > > > >
> > > > > > > > > "Yes, I think so."
> > > > > > > > >
> > > > > > > > > "Great. Follow the cord to the plug, and tell me if it's
> > > > > > > > > plugged
> > > into the
> > > > > > > > > wall."
> > > > > > > > >
> > > > > > > > > "Yes, it is."
> > > > > > > > >
> > > > > > > > > "When you were behind the monitor, did you notice that
> > > > > > > > > there
> > > were two
> > > > > > > > > cables plugged into the back of it, not just one?"
> > > > > > > > >
> > > > > > > > > "No."
> > > > > > > > >
> > > > > > > > > "Well, there are. I need you to look back there again
and
> > > > > > > > > find
> > > the other
> > > > > > > > > cable."
> > > > > > > > >
> > > > > > > > > "Okay, here it is."
> > > > > > > > >
> > > > > > > > > "Follow it for me, and tell me if it's plugged securely
> > > > > > > > > into
> > > the back of
> > > > > > > > > your computer."
> > > > > > > > >
> > > > > > > > > "I can't reach."
> > > > > > > > >
> > > > > > > > > "Uh huh. Well, can you see if it is?"
> > > > > > > > >
> > > > > > > > > "No."
> > > > > > > > >
> > > > > > > > > "Even if you maybe put your knee on something and lean
way
> > > over?"
> > > > > > > > >
> > > > > > > > > "Oh, it's not because I don't have the right angle, it's
> > > because it's dark.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Dark?"
> > > > > > > > >
> > > > > > > > > "Yes, the office light is off, and the only light I have
is
> > > coming in from
> > > > > > > > > the window."
> > > > > > > > >
> > > > > > > > > "Well, turn on the office light then."
> > > > > > > > >
> > > > > > > > > "I can't.""Because there's a power failure."
> > > > > > > > >
> > > > > > > > > "A power... A power failure? Aha, Okay, we've got it
licked
> > > now. Do
> > > > > > > > >
> > > > > > > > > you still have the boxes and manuals and packing stuff
your
> > > computer came
> > > > > > > > > in?"
> > > > > > > > >
> > > > > > > > > "Well, yes, I keep them in the closet."
> > > > > > > > >
> > > > > > > > > "Good. Go get them, and unplug your system and pack it
up
> > > > > > > > > just
> > > like it was
> > > > > > > > >
> > > > > > > > > when you got it. Then take it back to the store you
bought
> > > > > > > > > it
> > > from."
> > > > > > > > >
> > > > > > > > > "Really? Is it that bad?"
> > > > > > > > >
> > > > > > > > > "Yes, I'm afraid it is."
> > > > > > > > >
> > > > > > > > > "Well, all right then, I suppose. What do I tell them?"
> > > > > > > > >
> > > > > > > > > "Tell them you're too damn stupid to own a computer."
> > > > > > > > >
> > > > > > > > > Chris
> > > > > > > > >