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Madmartagen · 03-10-2006, 02:29 PM

thanks alot guys, im gonna do that before i do battle in about 2.5 hours. basically what happened is that this dumb fuck accused me of insubordination and by not following instructions.

we have about 1200 blackberry and cell phone users dispersed around the country in our offices. all the blackberry users were setup on one server in another building down the street. this caused a tremendous amount of lag time when sending/receiving emails from blackberries - some cases email deliveries were at 12+ hours, which is unacceptable when you have salespersons trying to sell loans, mortages etc. the company finally decided to buy some new enterprise servers and set them up in the local offices in other parts of the country. that way, we can remove users from the anaheim server and put them on a local server in their building.

basically, we had to migrate 500+ people onto a new server and reactivate all of those blackberries. this shit means that we have to call these users, have them erase their devices, and do a wireless synchronization - something that is hard to do, especially when some of these taters dont answer the phone, dont return calls and dont know how to microwave popcorn, let alone user their blackberry. to make shit worse, the CIO, who is the main boss of our department (IT) wanted this shit done in like 4 days. this is a huge project, not just because of the sheer volume of customers (employees who need tech support), but because the activation doesnt always work the first time.

anyways, one customer was pissed that it wasnt working and was calling everyone and his mom complaining about how we werent helping him and that what we were telling him to do wasnt working and bla bla bla. this dickhead started call his boss and got forwarded to his bosses boss until it reached our VP, who for some reason, had to stick his head up our ass to see this through. he asked my supervisor to give this person 'special' treatment and to ensure that his blackberry was up and running by the end of the day. Since my partner was busy, i personally took the call from the network engineer and tried to walk the customer through the process myself. i dont know what this guys problem was, but he would not listen to anything i told him, or he would flat out forget 2 seconds after i told him. this guy was driving his car while talking to me on the phone and had his assistant/wife work with the blackberry - he would not hand her the phone so that i could talk to her. i got her to erase the blackberry and start the wireless part and told her that i would call her back in about 20 mins (thats how long it could take to SUCCESSFULLY activate). all she has to do is let it sit there and work itself out. well i called back in 20 and no one picked up so i left a voice message. i also send a follow up email asking if his device was working. i never heard from him again. i left 2 more voice messages, sent another email (which returned a read receipt) and then finally i closed his ticket case because there is no point in keeping it open. well a week goes by and it turns out that it failed and that he had to go on some trip out of state and was pissed about not having his blackberry with him while he was out on business. he called my VP and trashed me, saying it was my fault and that he never heard from me again.

i told my VP exactly what happned and forwarded the emails that i sent to the customer. he read the first two lines of the email and came up with the conclusion that i had not followed protocol and let our service down, not to mention disobey his direct order to give him special treatment and to ensure that he was done that day. i did not know that he was so retarded to not read my email, so i thought he had made that assumption after everything i emailed him. well i have a meeting with my partner, supervisor, AVP and the VP today about this.

cuss:

	(#8)
Madmartagen is Offline Captain Posts: 5,558 Join Date: Jan 2003 Location: Anaheim, CA	03-10-2006, 02:29 PM thanks alot guys, im gonna do that before i do battle in about 2.5 hours. basically what happened is that this dumb fuck accused me of insubordination and by not following instructions. we have about 1200 blackberry and cell phone users dispersed around the country in our offices. all the blackberry users were setup on one server in another building down the street. this caused a tremendous amount of lag time when sending/receiving emails from blackberries - some cases email deliveries were at 12+ hours, which is unacceptable when you have salespersons trying to sell loans, mortages etc. the company finally decided to buy some new enterprise servers and set them up in the local offices in other parts of the country. that way, we can remove users from the anaheim server and put them on a local server in their building. basically, we had to migrate 500+ people onto a new server and reactivate all of those blackberries. this shit means that we have to call these users, have them erase their devices, and do a wireless synchronization - something that is hard to do, especially when some of these taters dont answer the phone, dont return calls and dont know how to microwave popcorn, let alone user their blackberry. to make shit worse, the CIO, who is the main boss of our department (IT) wanted this shit done in like 4 days. this is a huge project, not just because of the sheer volume of customers (employees who need tech support), but because the activation doesnt always work the first time. anyways, one customer was pissed that it wasnt working and was calling everyone and his mom complaining about how we werent helping him and that what we were telling him to do wasnt working and bla bla bla. this dickhead started call his boss and got forwarded to his bosses boss until it reached our VP, who for some reason, had to stick his head up our ass to see this through. he asked my supervisor to give this person 'special' treatment and to ensure that his blackberry was up and running by the end of the day. Since my partner was busy, i personally took the call from the network engineer and tried to walk the customer through the process myself. i dont know what this guys problem was, but he would not listen to anything i told him, or he would flat out forget 2 seconds after i told him. this guy was driving his car while talking to me on the phone and had his assistant/wife work with the blackberry - he would not hand her the phone so that i could talk to her. i got her to erase the blackberry and start the wireless part and told her that i would call her back in about 20 mins (thats how long it could take to SUCCESSFULLY activate). all she has to do is let it sit there and work itself out. well i called back in 20 and no one picked up so i left a voice message. i also send a follow up email asking if his device was working. i never heard from him again. i left 2 more voice messages, sent another email (which returned a read receipt) and then finally i closed his ticket case because there is no point in keeping it open. well a week goes by and it turns out that it failed and that he had to go on some trip out of state and was pissed about not having his blackberry with him while he was out on business. he called my VP and trashed me, saying it was my fault and that he never heard from me again. i told my VP exactly what happned and forwarded the emails that i sent to the customer. he read the first two lines of the email and came up with the conclusion that i had not followed protocol and let our service down, not to mention disobey his direct order to give him special treatment and to ensure that he was done that day. i did not know that he was so retarded to not read my email, so i thought he had made that assumption after everything i emailed him. well i have a meeting with my partner, supervisor, AVP and the VP today about this. cuss: