[c312]

My friend's mom's CD-ROM drive broke, it stopped being able to read CD's. His mom bought an external hp dvd-writer (USB). The problem was that the external drive came with a CD to install it but the other CD-ROM drive is broken so we couldn't install the external drive. I don't think the software is available for download. Now, when I tried to put in an old spare internal CD-ROM drive, the computer saw it, tried to install it automatically but then said it hadn't installed correctly. In Device Manager, the drive is recognized under the CD/DVD category, but the icon for it has an exclamation point over it and you can't see the drive in My Computer.