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 Outlook help |
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Captain
Posts: 5,558
Join Date: Jan 2003
Location: Anaheim, CA
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Outlook help -
03-10-2006, 07:09 AM
Anyone know how to effectively delete email and messages in outlook 2003 so that they cannot be recovered? I would normally google this request but I am on the road with my coworker and all I have is my blackberry. We just had a bit of a confrontation with our department VP and so we have a few suspisions that our time with the company may be short. If I just start deleting messages from folders and emptying the trash can, will someone be able to recover them after we are gone? Standard termination protocol would be for someone from Network to grant access of my outlook profile to my manager so they can get in and read my shit, but I have some personal as well as other types of info that I do not want to have laying around.
I will also need to clear out my browser history, but I want to doublecheck what I should do. I usually go to the properties section of IE and use 'clear history,' 'delete offline content,''delete temp internet files,' should I do something else as well??
I will get into what happened later today.....
Any tips will be appreciated, thanks guys.
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Sergeant
Posts: 1,234
Join Date: Dec 2003
Location: USA
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03-10-2006, 07:30 AM
I don't have a good answer for you, but my wife got canned by her law firm because they found an e-mail in her sent box talking about an interview she just had. They've had 24 people leave in the last 11 months because it sucks there and the partners gave a big speech about if you don't want to be here, then leave. Well, they were snooping found something and fired her. Watch your back at work.
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Major General
Posts: 12,924
Join Date: Feb 2004
Location: The Continent of Africa
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03-10-2006, 07:38 AM
After you've deleted everything, compact your .pst file(s). File>Data File Management>Personal Folders>Settings>Compact Now.
Repeat if you have more that one .pst (choose something else at the "Personal Folders" stage above)
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General of the Army
Posts: 17,299
Join Date: May 2002
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03-10-2006, 07:43 AM
gg looking at kiddie porn at work. annoy:
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2nd Lieutenant
Posts: 3,358
Join Date: Jul 2003
Location: Good ol' England!
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03-10-2006, 08:43 AM
^ LOL
Best deleting your cookeis aswell.
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Colonel
Posts: 8,386
Join Date: Mar 2002
Location: wut
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03-10-2006, 08:56 AM
After you clear out your email account just format your computer and say that it must have crashed over night because it wouldn't boot right when you came in the next day.
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Staff Sergeant
Posts: 1,505
Join Date: Oct 2002
Location: Good Ol' Nor'east
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03-10-2006, 12:05 PM
Shift+ Delete the files you want gone, close outlook. then go into to your user profile on your computer > Local Settings > Applicatin Data > Microsoft > Outlook (you'll probably have to go to Tools > Folder Options > View > Show all hidden files to view some of these folders) and delete anything that says archieve and any old pst files, just go to view > details to see the dates. once this is done, restart outlook to lock in the current outlook settings and for it to overwrite old data on the currently used pst file
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Captain
Posts: 5,558
Join Date: Jan 2003
Location: Anaheim, CA
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03-10-2006, 02:29 PM
thanks alot guys, im gonna do that before i do battle in about 2.5 hours. basically what happened is that this dumb fuck accused me of insubordination and by not following instructions.
we have about 1200 blackberry and cell phone users dispersed around the country in our offices. all the blackberry users were setup on one server in another building down the street. this caused a tremendous amount of lag time when sending/receiving emails from blackberries - some cases email deliveries were at 12+ hours, which is unacceptable when you have salespersons trying to sell loans, mortages etc. the company finally decided to buy some new enterprise servers and set them up in the local offices in other parts of the country. that way, we can remove users from the anaheim server and put them on a local server in their building.
basically, we had to migrate 500+ people onto a new server and reactivate all of those blackberries. this shit means that we have to call these users, have them erase their devices, and do a wireless synchronization - something that is hard to do, especially when some of these taters dont answer the phone, dont return calls and dont know how to microwave popcorn, let alone user their blackberry. to make shit worse, the CIO, who is the main boss of our department (IT) wanted this shit done in like 4 days. this is a huge project, not just because of the sheer volume of customers (employees who need tech support), but because the activation doesnt always work the first time.
anyways, one customer was pissed that it wasnt working and was calling everyone and his mom complaining about how we werent helping him and that what we were telling him to do wasnt working and bla bla bla. this dickhead started call his boss and got forwarded to his bosses boss until it reached our VP, who for some reason, had to stick his head up our ass to see this through. he asked my supervisor to give this person 'special' treatment and to ensure that his blackberry was up and running by the end of the day. Since my partner was busy, i personally took the call from the network engineer and tried to walk the customer through the process myself. i dont know what this guys problem was, but he would not listen to anything i told him, or he would flat out forget 2 seconds after i told him. this guy was driving his car while talking to me on the phone and had his assistant/wife work with the blackberry - he would not hand her the phone so that i could talk to her. i got her to erase the blackberry and start the wireless part and told her that i would call her back in about 20 mins (thats how long it could take to SUCCESSFULLY activate). all she has to do is let it sit there and work itself out. well i called back in 20 and no one picked up so i left a voice message. i also send a follow up email asking if his device was working. i never heard from him again. i left 2 more voice messages, sent another email (which returned a read receipt) and then finally i closed his ticket case because there is no point in keeping it open. well a week goes by and it turns out that it failed and that he had to go on some trip out of state and was pissed about not having his blackberry with him while he was out on business. he called my VP and trashed me, saying it was my fault and that he never heard from me again.
i told my VP exactly what happned and forwarded the emails that i sent to the customer. he read the first two lines of the email and came up with the conclusion that i had not followed protocol and let our service down, not to mention disobey his direct order to give him special treatment and to ensure that he was done that day. i did not know that he was so retarded to not read my email, so i thought he had made that assumption after everything i emailed him. well i have a meeting with my partner, supervisor, AVP and the VP today about this.
cuss:
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Master Sergeant
Posts: 1,789
Join Date: May 2002
Location: Marietta, GA
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03-10-2006, 03:23 PM
If your Blackberrys are like ours, and email in general for that matter, all email is stored on a main computer... So if you delete them off of your local PC there still may be copies on the mainframe.
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2nd Lieutenant
Posts: 3,358
Join Date: Jul 2003
Location: Good ol' England!
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03-11-2006, 03:16 AM
Thats soo messed up man! Hope everything works out ok. Sounds like a really complicated procedure, and looks like you needed his undivided attention. Its his damn fault
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Captain
Posts: 5,558
Join Date: Jan 2003
Location: Anaheim, CA
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03-11-2006, 04:08 AM
Just got back with a late night drink with my team. They are all afraid that I'm going to quit cause I am so was so mad at them today. I got off with a verbal warning for closing a ticket without 100% confirmation that the issue was resolved - which I admit I am guilty of, though i don't see how that warrants an official verbal warning. I also got a stupid lecture from our VP on the ethics of customer relations. Even though there are literally dozens of network engineers in IT and network that were enlisted to help us with the migration, only two people maintain and provide service for the entire population of cell phone and bberry users. That would be me and my partner. We can't keep tickets open all week long let alone for retards who don't follow up and call us back. I'm kinda dissapointed in my supervisor cause I don't think she stood up for me adequately, but whatev, at least I didn't get fired. If that salesman ever has a case again, I'm just going to have someone else handle it. Better yet, when he doesn't pay his cingular bill on time (which they almost never do) I will give them the ok to suspend his account and so I will have to send a past due email to him and his boss.
Thx for the tips, I cleared out a lot of shit for no reason, but it will come in handy someday.
Btw nyck
kiddie pr0n at work > kids
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Major General
Posts: 14,130
Join Date: Jan 2002
Location: Fredericksburg, Virginia, USA
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03-12-2006, 12:06 AM
btw your first problem is Cingular
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