Thats because all these companies outsourced their helpdesks overseas to India. they pay 5 people the same ammount they would pay 1 person here in teh states.
"I'm a dog chasing cars. I wouldn't know what to do if I caught one. I just *do* things. I'm a wrench in the gears. I *hate* plans." - The Joker http://pressthenyckbutton.blogspot.com/