[Chango]

my guess is: at birth the matrix gives each individual a code that limits the abilities of everyone (IE make everyone follow the rules that the matrix has) and to make sure they accept the matrix as reality. But because of the glitch that makes 99.5% not fully accept the matrix, some people are able to do things that bend(the Crews of the hovercrafts) or break the rules (the one) so when one that can break the rules is discovered they have to reset the matrix so the code can remain intact and the matrix can continue to live


but thats just a theory, we'll find out when revolutions comes out