wordperfect customer service call

Snuff · **wordperfect customer service call -** 02-24-2004, 06:29 PM

Subject: Customer Service Call
> > >
> > >
> > >
> > > Don't know how some people get through life!!
> > >
> > >
> > > CUSTOMER SERVICE CALL
> > > > > > > > >
> > > > > > > > > This has got to be one of the funniest I've heard of in
a long time.

I think this guy should have been promoted, not fired.
This a true story from the Word Perfect Helpline which was transcribed
from a recording monitoring the customer care department.
Needless to say the HelpDesk employee was fired; however,
he/she is currently suing the Word Perfect organization for
"Termination without Cause"

Actual dialogue of a former WordPerfect Customer Support
> > > employee (now I know why they record these conversations)!
> > > > > > > > >
> > > > > > > > > "Ridge Hall computer assistance; may I help you?"
> > > > > > > > >
> > > > > > > > > "Yes, well, I'm having trouble with WordPerfect."
> > > > > > > > >
> > > > > > > > > "What sort of trouble?"
> > > > > > > > >
> > > > > > > > > "Well, I was just typing along, and all of a sudden the
> > > > > > > > > words
> > > went away."
> > > > > > > > >
> > > > > > > > > "Went away?"
> > > > > > > > >
> > > > > > > > > "They disappeared."
> > > > > > > > >
> > > > > > > > > "Hmm. So what does your screen look like now?"
> > > > > > > > >
> > > > > > > > > "Nothing."
> > > > > > > > >
> > > > > > > > > "Nothing?"
> > > > > > > > >
> > > > > > > > > "It's blank; it won't accept anything when I type."
> > > > > > > > >
> > > > > > > > > "Are you still in WordPerfect, or did you get out?"
> > > > > > > > >
> > > > > > > > > "How do I tell?"
> > > > > > > > >
> > > > > > > > > "Can you see the C: prompt on the screen?"
> > > > > > > > >
> > > > > > > > > "What's a sea-prompt?"
> > > > > > > > >
> > > > > > > > > "Never mind, can you move your cursor around the screen?"
> > > > > > > > >
> > > > > > > > > "There isn't any cursor: I told you, it won't accept
> > > > > > > > > anything I
> > > type."
> > > > > > > > >
> > > > > > > > > "Does your monitor have a power indicator?"
> > > > > > > > >
> > > > > > > > > "What's a monitor?"
> > > > > > > > >
> > > > > > > > > "It's the thing with the screen on it that looks like a
TV.
> > > > > > > > >
> > > > > > > > > Does it have alittle light that tells you when it's on?"
> > > > > > > > >
> > > > > > > > > "I don't know."
> > > > > > > > >
> > > > > > > > > "Well, then look on the back of the monitor and find
where
> > > > > > > > > the
> > > power cord
> > > > > > > > > goes into it. Can you see that?"
> > > > > > > > >
> > > > > > > > > "Yes, I think so."
> > > > > > > > >
> > > > > > > > > "Great. Follow the cord to the plug, and tell me if it's
> > > > > > > > > plugged
> > > into the
> > > > > > > > > wall."
> > > > > > > > >
> > > > > > > > > "Yes, it is."
> > > > > > > > >
> > > > > > > > > "When you were behind the monitor, did you notice that
> > > > > > > > > there
> > > were two
> > > > > > > > > cables plugged into the back of it, not just one?"
> > > > > > > > >
> > > > > > > > > "No."
> > > > > > > > >
> > > > > > > > > "Well, there are. I need you to look back there again
and
> > > > > > > > > find
> > > the other
> > > > > > > > > cable."
> > > > > > > > >
> > > > > > > > > "Okay, here it is."
> > > > > > > > >
> > > > > > > > > "Follow it for me, and tell me if it's plugged securely
> > > > > > > > > into
> > > the back of
> > > > > > > > > your computer."
> > > > > > > > >
> > > > > > > > > "I can't reach."
> > > > > > > > >
> > > > > > > > > "Uh huh. Well, can you see if it is?"
> > > > > > > > >
> > > > > > > > > "No."
> > > > > > > > >
> > > > > > > > > "Even if you maybe put your knee on something and lean
way
> > > over?"
> > > > > > > > >
> > > > > > > > > "Oh, it's not because I don't have the right angle, it's
> > > because it's dark.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Dark?"
> > > > > > > > >
> > > > > > > > > "Yes, the office light is off, and the only light I have
is
> > > coming in from
> > > > > > > > > the window."
> > > > > > > > >
> > > > > > > > > "Well, turn on the office light then."
> > > > > > > > >
> > > > > > > > > "I can't.""Because there's a power failure."
> > > > > > > > >
> > > > > > > > > "A power... A power failure? Aha, Okay, we've got it
licked
> > > now. Do
> > > > > > > > >
> > > > > > > > > you still have the boxes and manuals and packing stuff
your
> > > computer came
> > > > > > > > > in?"
> > > > > > > > >
> > > > > > > > > "Well, yes, I keep them in the closet."
> > > > > > > > >
> > > > > > > > > "Good. Go get them, and unplug your system and pack it
up
> > > > > > > > > just
> > > like it was
> > > > > > > > >
> > > > > > > > > when you got it. Then take it back to the store you
bought
> > > > > > > > > it
> > > from."
> > > > > > > > >
> > > > > > > > > "Really? Is it that bad?"
> > > > > > > > >
> > > > > > > > > "Yes, I'm afraid it is."
> > > > > > > > >
> > > > > > > > > "Well, all right then, I suppose. What do I tell them?"
> > > > > > > > >
> > > > > > > > > "Tell them you're too damn stupid to own a computer."
> > > > > > > > >
> > > > > > > > > Chris
> > > > > > > > >

Madmartagen · 02-24-2004, 06:31 PM

hahhaha biggrin: I'm telling you guys, customer service is probably one of the worst areas to work in. My friend works in tech support at Interplay and gets all kinds of stupid calls like this. Post more, these are too funny.