[Madmartagen]

i work in IT/Telecom blackberry support for an investment-lending company. our customers are our sales reps and make millions of dollars but cant/dont take the time to learn how to use their blackberries.

i spent 45 minutes on one call a few months ago with a person who lost access to his emails and we were trying to figure out what happened. finally, i got him to admit that he had tried to download something and he told me that he had tried to get a Bon Jovi ringtone. by doing so, he made his blackberry lose its encryption and drop his email service. the blackberry stopped working as soon as he tried doing this, but he didnt mention it and thought that the solution would just conjur out of thin air. plzdie: